FAQ
Account management and security
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 15 Oct 2025118
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 9 Oct 202513,258
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 8 Sept 202514,627
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 17 Nov 20255,407
- How do I download my account statements?Published on 6 Nov 2024Updated on 18 Dec 202555
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 10 Oct 2025388
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 15 Dec 2025370
- How do I change my login password?Published on 22 Aug 2023Updated on 17 Nov 202518,996
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 19 Nov 2025342
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 3 Dec 202530,702
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 17 Nov 20255,816
- Passkey FAQPublished on 19 Mar 2025Updated on 18 Dec 2025101
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 8 Sept 2025294
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 8 Sept 202522,866
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 17 Nov 20251,613
Showing 16-30 of 38 articles